warranty & returns generally offer a 12-month warranty on all products, unless stated otherwise.
Some products will be provided with an extended warranty for your peace of mind. Please refer to the product listing for the warranty period, If there is no warranty period information listed in the product listing, this means the item is covered by a 12-month warranty.
You are required to notify Shirls Boutique within 10 working days in the unlikely event that the item arrives damaged or faulty.
In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.
To make a claim, you must provide us with a copy of your tax invoice email or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.
Refund generally takes up to 2 working days to process and will notify you once the refund has been processed.
However, please allow an additional 5 working days on top for the financial institution to process it.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed.
Customers are responsible for following the instructions and advice given by the manufacturers.
Inline with PayPal payment terms and conditions for refunds and returns, in the event of a refund an additional 50% re-stocking fee applies in the event that any form of full or partial refund is made including but not limited to double orders and pickup reimbursement.
All sales are final.
If you have purchased the item and decide that you do not require it, we may at our discretion offer a refund less a restocking fee of 50% on the cost of the item. Postal costs are not refundable. Returned items must be unused and in “as new” and “sealed” (unopened) condition with all original packaging and accessories returned. Postage on the returned goods will be at Buyer’s expense.
For warranty issues beyond the initial receipt, please contact us with details of the problem, often these can be easily resolved through communication without the goods needing to be returned. Telephone support is provided to assist with any technical issues and minimalize on returns. All items returned during this time will be at customer’s expense, return postal costs will be advised at the time of authorization of the return.